While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. Start the Scan (do this in every room) Scan complete. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. Due to this, we are only able to offer limited help. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hi, I am a new customer. I would like to help you with this. Hi @Zahra_m27 . Sorry to hear of the issues with the attempts to order Wi-Fi pods. However, I don't have any options for ordering a Pod through the app. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. Hi @VAF . Start the Scan (do this in every room) Scan complete. If the scan picks up that you need a pod it will allow you to order some. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. Browse. 0 Kudos. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. On my android phone it just tells me it can't see the hu. However, it’s worth pointing out that the. Hub5x Poor Wifi range, how to order wifi Pods. I will be able to assist you on this and get a pod sent out. Reply. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. Clicking on Chat to us now does nothing. on 24-04-2023 10:57. See the following page for details, including how to order online via My Virgin Media or through the Connect app. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. · Then Start the scan again. 0 Kudos. It is not coming up on the virgin connect site. The pods can only be sent out one at a. Tap Start the scan. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. Then Start the scan again. Account - Cable. SpeedQuickStart, set up and connections. We need to order a couple of pods as we have several areas of our house with no signal. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Then Start the scan again. Clicking on Chat to us now does nothing. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. They are free on Volt, 1GB or Oomph bundles. Networking and WiFi. However, the connect app directs me to the website, the website doesn't have an order link. TV. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Then Start the scan again. . Scan complete, Tap continue. Kindest regards, David_Bn. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. The only problem is duri. Tried chat via connect app but says it's all busy and to try later. • Wait 2 mintues for Scan. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Account - Cable. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. Check out the purple envelope in the top right hand corner for a private message from me. We would like to show you a description here but the site won’t allow us. Do: use the Connect app to run a super-intelligent WiFi home scan. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. Sorry to hear that you've been unable to order your pod via connect app. Our new WiFi Max service allows you to have up to 3 pods. Account - Cable. It never arrived. · While connect to WiFi, Tap I’m ready. See where this Helpful Answer was posted. Scan complete, Tap continue. See the following page for details, including how to order online via My Virgin Media or through the Connect app. 0 Kudos. Meet WiFi Max. 10 minutes ago. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Wait 2 mintues for Scan. Just buy a Wireless Repeater ! - 5403097. Tap Add a room, Tap the room you're in. Security matters. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Stream from Virgin Media. Tap Order a WiFi Booster if an option. Tap Add a room, Tap the room you're in. Thanks for confirming your details via private message @k850ilw. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. They are free on Volt, 1GB or Oomph bundles. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. WiFi Pods and Boosters. Then Start the scan again. Complaints. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. There's areas of my house that get no wifi signal. Tap Start the scan. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hi @Zahra_m27 . QuickStart, set up and connections. Virgin Mobile. AndChiron • 4 days ago. Tap Add a room, Tap the room you're in. WiFi Pods and Boosters. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. You can order WiFi pods from the Virgin Media Connect app. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Stay safe online. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Scan complete, Tap continue. Many thanksQuickStart, set up and connections. I am also looking to order Wifi pods. 1 ACCEPTED SOLUTION. Phone. This promotion means you won’t pay the usual setup fee of £35. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I’ve spent over 2 hours on live chat and what’s app and not spoke to an agent yet. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. . 1 ACCEPTED SOLUTION. . Networking and WiFi. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Stream from Virgin Media. The Virgin Media Connect app is the control unit for your WiFi. While connect to WiFi, Tap I’m ready. Any issues, please make your own Forum thread as easier to help 🙂. Please let me know how you get on. Hi @lojelo5 - thank you for getting back to us. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Tap Start the scan. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. This promotion means you won’t pay the usual setup fee of £35. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Check out the do's and don'ts, in our Community FAQs. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Sorry to hear that you've been unable to order your pod via connect app. Your account. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. 500. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. Wi-Fi Pods. Home Phone. Tap Start the scan. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Tap Order a WiFi Booster if an option. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. I'm going round in circles here trying to order a WiFi Pod. 0 Kudos. Please look out for the envelope on the top right of. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. About our help and support page. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. If you can wait then wait here and a mod will help you else call CS who will order them for you. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Phone. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Optimisation complete, Tap Rescan room, Tap Start Scan. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. If you have no luck with the app you can call 0800 064 3850 to order. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. · While connect to WiFi, Tap I’m. Just joined. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. Tap Start the scan. Entertain me; Broadband Deals. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. Networking and WiFi. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Account - Cable. Manage Your Account. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. 1 Kudo. The best way to get a pod order is download the Virgin Connect app, from here do a scan. QuickStart, set up and connections. Once this is done, you can add more Pods (up to a total of 3) at a later date. Unfortunately, the message said that ordering could only be done by phone. How to perform the scan and order the wifi pods when using the Connect app. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Typically, extenders are linked through a wired port using an Ethernet cable. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Scan complete, Tap continue. Is there a good reason - 5444366. 1 ACCEPTED SOLUTION. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Tried to call but no go there either. My Virgin Media App. Then Start the scan again. Here you’ll find all the help you need for Virgin Media related problems and issues. Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Pick a category to get started. Hmm. However, this can take up to 24 hours to be updated. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. To do this, you’ll need to wait until you receive your tracking email. Otherwise WiFi Max is an £8 Monthly addition to. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Once I've got to that page, I'm taken to a screen to. Networking and WiFi. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. The app guides you through optimal pod placement and. This guide looks at how Virgin Media's. Thanks for reaching out to us. Billing and payments. - 5405927. While connect to WiFi, Tap I’m ready. While connect to WiFi, Tap I’m ready. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. Hi . I have spent an hour looking through the VM website and I can - 5149114. My Virgin Media App. I called to speak to someone and they said they couldn't order as had to use Virgin Media app to scan and it would give me an option to order. Current VM broadband only customer. Our new WiFi Max service allows you to have up to 3 pods. How to perform the scan and order the wifi pods when using the Connect app. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. This will be. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. You can only order one at a time a week apart. Wait 2 mintues for Scan. QuickStart, set up and connections. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Browse. Our new WiFi Max service allows you to have up to 3 pods. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Please try following the instructions <<< here >>>. Speed Please can you try the below steps usng the Connect the app:-. Then Start the scan again. Use the VM connect app or give customer services a call. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Hi, I too am having similar problems. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. Tap Start the scan and then. Complaints. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same. The mesh wifi pods now come with a speed guarantee . Forum; Apps. Did you take out Wi-Fi Max. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Hi @Pinkle89 thanks for getting back to us. John. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. Sign in . Subscribe to this message's RSS feed. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Pod will need reactivating on the New Hub - on your account so. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. Networking and WiFi. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. SpeedSorry to hear of any WiFi issues. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. The app should detect low signal and allow you to order them straight. Hi stiffers . The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Forum; Apps. Our new WiFi Max service allows you to have up to 3 pods. Tap Add a room, Tap the room you're in. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Stream from Virgin Media. While connect to WiFi, Tap I’m ready. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Sorry to see you are having problems ordering the wifi boosters. Home Phone. Is this correct, if so is there anybody that can help. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. While connect to WiFi, Tap I’m ready. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Tap Add a room, Tap the room you're in. · Scan complete, Tap continue. I will be able to assist you on this and get the Wi-Fi pods sent out. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. QuickStart, set up and connections. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. But only if the speeds are consistently below 20Mbps in that room. 3 weeks ago. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. The app checks wifi strengh and then tries to improve the router. Is this correct, if so is there anybody that can help. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). While connect to WiFi, Tap I’m ready. This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one. Wait 2 mintues for Scan. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Phone. I have spent house on the phone getting nowhere to order the pods. Re: Order WiFi pods. i don't have time to sit on a call to customer service for an hour. Home Phone. Virgin Media Community. 0 Kudos. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book. If the scan picks up that you need a pod it will allow you to order some. I found out there should be an isolation box. While connect to WiFi, Tap I’m ready. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Subscribe to this message's RSS feed. Regards. I don't understand how to order a Wi-Fi pod. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . SpeedHi BenHawkeye . Speed Hi BenHawkeye . Manage Your Account. Reply. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The home scan. Wi-Fi extenders. Networking and. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. Reply. But VM connect doesn't work. I'm going round in circles trying to get a pod online or within the My Connect app. Excludes broadband faults and broadband network outages. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Reply. Networking and WiFi. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. • While connect to WiFi, Tap I’m ready. You can get your 1st one by signing up to WiFi max. We stay in an old house with thick concrete walls built circa 1937. Have replied to your PM and awaiting your response. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. on 04-05-2023 16:40. . I am now on the phone and moving between departments and being on hold. Options. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. Hi @BenCuiffe . Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Certainly a pod can help with this. Tap Start the scan. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Chatter and natter. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Take a screen shot of the results. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. The pods can only be sent out one at a time too. I have merged them now. 0 is normal. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. Browse Virgin Media Virgin Media Community. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. See the following page for details, including how to order online via My Virgin Media or through the Connect app. I am going to send you a private message. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. . Thanks in advance. Phone. It is not great - often the reconnections drop out or can't be made. • Scan complete, Tap continue. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods.